Refund policy

Kids Car Terms and Conditions

Welcome to Kids Car! We appreciate your business and strive to provide a seamless shopping experience. Our terms and conditions are designed to ensure your satisfaction and confidence in purchasing from us.

  1. 14-Day Return Policy: We understand the importance of flexibility in online shopping. That’s why we offer a 14-day return policy. If you change your mind about a purchase, you can return the item within 14 days for a full refund. The item must be in its original, unopened condition. Please note that the cost of returning the item will be your responsibility. We recommend using a delivery service that insures the value of the returned goods.

  2. Ordering Process: Our website, www.kidscar.co.uk, is operational 24/7, allowing you to place orders at your convenience. We offer various delivery options to best suit your needs.

  3. Cancellation Policy: In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your purchase within 14 working days from the day after you receive your goods. Cancellation must be made in writing (via email or letter). Please note that if the product has been used or if the packaging has been opened, it cannot be returned unless it is defective.

  4. Delivery Information: We offer several delivery options, including next working day and economy delivery. Free UK mainland delivery is available for orders over £50. We use reputable couriers like DPD and Yodel, and provide discreet, plain packaging for all orders. If an email address is provided, tracking information and updates will be sent to you directly.

  5. Warranty: All our products come with a 3-month parts warranty. If you encounter any manufacturing faults, please contact us with a detailed description of the issue. We may ask you to perform some diagnostic tests to identify the fault, and we will guide you on the next steps to fix or resolve the issue.

  6. Klarna Payment Methods: We offer Klarna’s payment methods at checkout. Your personal and order details may be shared with Klarna to assess your eligibility for their payment services. All data transfers are processed in accordance with Klarna’s privacy policy.

  7. Company Information: Kids Car, part of Kids Car , registered at 83 Ducie Street, Manchester, M1 2JQ. For any queries, please contact us at [email protected].